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Immunisation Nurse

Other names: Immunization Health Worker, Health Worker Technician

Level: Service Delivery Point

Role:

Facility Storeroom Manager/Clerk

This person is at the intersection of supply chain and health. They are filling orders from health professionals, filling prescriptions from patients and may send people to a cash office to enable financial transactions.

Other names:

Level:

Role:

Facility Supervisor

Roles:

• Provide direct health care to patients (such as conducting immunisation 'shots in the arm' for newborn babies)
• Consume medicines/vaccines while administering to patients
• Update patient health records and supply chain records (e.g., immunisation registry, tally sheets, and supply chain monthly order/requisition forms) 
• Receive deliveries of medicines/vaccines and monitor stock levels in their storage/cold chain equipment (and recording deliveries, stock movements, wastage, adjustments)

(For a more detailed example, see the OpenLMIS Immunization Nurse Persona)

Community Health Worker

Other names: Health Surveillance Assistant (HSA)

Level: Community level (may report to a facility)

Roles:

• Conduct outreach in communities to provide direct health care to patients
• Consume rapid test kits and some medicines/vaccines while administering to patients
• Update patient health records and supply chain records
• Manage their own stock levels of test kits, supplies, medicines

Facility Storeroom Clerk/Manager

Other names: Store Incharge

Level: Service Delivery Point

Roles: 

• Manage storeroom stock levels
• Fill orders from health professionals 
• Fill prescriptions from patients (may also send patients to the cash office for the financial payment)
• Update health and supply chain records (e.g., register of what was dispensed to which patients; supply chain monthly order/requisition forms)

Facility Supervisor

Other names: Health Facility Incharge/manager

Level: Service Delivery Point

Role: 

• Responsible for all health workers

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• at the facility (including the immunisation nurse and the

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Other names:

Level:

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• storeroom clerk)
• Oversee data and reports (eg, monthly physical stock count, tally sheets)
• Review, authorize and submit reports and orders/requisitions

Program Supervisor

Other names: 

Level: District, Multiple Geographic Levels, Central/NationalRole:

Roles: 

• Review reports and KPIs for facilities within their their geographic level (district, intermediate geographic levels, or central/national)
• Review both health data and supply chain data
• Review budgets

System Administrator

Other names: 

Level:

Role:

Usually Central/National (depending on level of the IT system implementation)

Roles:

• Set up software or technology to meet the country's specifications
• Technical support and operations of systems including integrations and interoperability
• Manages changes in master data over time (such as master facility list, master product list, and user accounts)

Data Manager

Other names: 

Level: District/Intermediate

RoleRoles:

• Receives reports from facilities
• Conduct data entry from paper into online systems
• Aggregates data, cleans data, and submits it to higher geographic levels

Supply Chain Personas

Cold Chain Technician

Other names:

Level: District/IntermediateRole:

Roles:

• Travel to facilities or warehouses to conduct preventative maintenance and repairs on cold chain equipment (e.g., fridges to store vaccines)
• Keep records of cold chain functionality and repairs 

Warehouse Manager

Other names:

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