Related articles

Project Initiation (identify a sponsor, create a business case, Identify stakeholders)  

Capturing Requirements 

Development Environment and Tools 

• Code Repository 

Systems Change Management 

• Having a process for requesting changes 
• Change Control Board
  • Process for prioritizing 
• Tracking change requests and status 
• Communicating changes to stakeholders 

Tracking changes 

Process for users to get help / report incidences 

Service Level Agreements for Help desk etc

Hosting 

• Service Level Agreements 
• Back up processes 
• Cron Jobs 
• Maintenance Outages 

Security and Privacy Policies