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User Personas
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| Persona | Description |
|---|---|
| CHW | CHWs are the central users of CHIS. CHWs conduct household visits and are responsible for the health of their community. CHWs are known and trusted locally and typically live in and are chosen by their community. Their degree of health training, responsibilities, and support depends upon their country and program. The majority of CHWs are women, ranging from 25-60 years old. |
| CHW Supervisor | The CHW supervisor is the person who trains and supports CHWs and helps them meet their monthly goals. Supervisors usually split their time between administrative duties at the local health facility and accompanying CHWs on their community visits. |
| Regional Manager | Regional managers provide overall oversight of activities in the region they are assign. They are employed by technical and implementing partners to oversee and provide general guidance for two or more branches in a region. They troubleshoot and provide support to branch managers to optimise operations. They have limited interactions with end users but provide the link between field operations and the head office. |
| Nurse | Nurses are stationed at the health facility and spend their days seeing patients. They are typically very busy and may see 50 or more patients a day. At the clinic, they sometimes deal with staff shortages, stock-outs, and poor internet connectivity. They help train and manage CHWs, particularly during monthly meetings at the facility. They are interested in seeing improvements in health metrics for the areas their facility serves. |
| Data Manager | Data Managers are often based at a regional health facility or a program or administrative unit and serve many local facilities. They are responsible for collating and reporting on community and health system data. Their work often involves following up with supervisors and nurses to verify data and retrieve missing information. |
| App Builders | App builders and technical organizations develop, deliver, and maintain software contextualized to meet their needs. |
Interoperability Patterns from Experience
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