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Summary
This use case allows other systems to make requests to a CHIS to follow-up for any reason. A common implementation might be for Lost to Follow-Up whereby a clinic generates a list of patients that have missed appointments and wants community based systems to help find the patient and encourage them to attend their appointment or to understand why they cannot or will not. This might be achieved either by having a health worker physically go find the patient or by other communication protocols (SMS, for example).
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