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For organizations managing or implementing systems, there are best practices that help an organization or team avoid typical pitfalls or issues.  The following is a collection of practices that can be used, right sized and/or modified to meet your needs.  

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Project Initiation (identify a sponsor, create a business case, Identify stakeholders)  

Capturing Requirements 

Development Environment and Tools 

  • Code Repository 

Systems Change Management 

  • Having a process for requesting changes 
  • Change Control Board
    • Process for prioritizing 
  • Tracking change requests and status 
  • Communicating changes to stakeholders 

Tracking changes 

Process for users to get help / report incidences 

Service Level Agreements for Help desk etc

Hosting 

  • Service Level Agreements 
  • Back up processes 
  • Cron Jobs 
  • Maintenance Outages 

 

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