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| Key Performance Indicator | Definition | Source |
|---|---|---|
| Stock out rate | This indicator helps to measure stock availability (or lack thereof) during a specified period. Usually calculated as the %age of facilities stocked out (zero stock available) of a certain product or a set of tracer products. Measured on the day of the assessment (reporting day or day of visit). | [1], [2] as indicator 4.0 |
| Stock level | This indicator provides an overall measure of how much stock is available and whether stock levels of products are adequate. Usually reported on a periodic basis (such as a monthly report). Typically there is a minimum and maximum pre-defined for each product at each facility. Low stock is below the minimum. Excess stock level is above the maximum. | [1] |
| Stocked according to plan (SATP) | This indicator measures the percentage of health facilities or stores maintaining appropriate (as defined by local policies) levels of product stock during a particular time frame, as compared to the overall number of facilities in the area. Stocked according to plan (SATP) is defined as stock levels between set minimum and maximum levels. (See also Full Stock Availability, FSA in [3]) | [3] |
| (Vendor) On time delivery | This indicator measures the supplier’s compliance with the agreed delivery time. Usually calculated as the # of orders in which the supplier was in compliance with the agreed delivery time divided by the total # of orders. Usually reported for a specific period (eg, each month). | [1] |
| On time in full (OTIF) | This indicator measures the supplier’s compliance with the agreed quantities and agreed delivery time. Usually calculated as the # of orders in which the supplier was in compliance with the agreed quantities and delivery time divided by the total # of orders. | [1], [2] as indicator 3.1, [3], [4] as 'Perfect Order Fulfillment' Reliability metric RL1.1 |
% of emergency orders | This indicator measures the percentage of purchase orders (POs) or contracts that are issued as emergency orders compared to all PO's or contracts placed during a defined period of time. | [1], [2] indicator 2.3 |
| Reports submitted on time / Reporting rate | This indicator measures the facility reporting rates within the LMIS system to the central level and the completeness of the reports. Usually measured as a percentage of facilities that submitted a complete report by the due date for the reporting period. | [1] |
| Forecast accuracy (Forecasted demand ratio) | This indicator measures the percentage difference between forecasts developed for the previous year and the actual consumption (or issues data) for that year. Usually calculated as the difference between forecast and actual consumption divided by the actual consumption. | [2], [3] as 'Forecasted demand ratio' |
| % of facilities visited | This indicator assesses whether clear, transparent supervision guidelines that include supply chain management are operational and administered in coordination with performance management processes. Usually calculated as the number of facilities receiving supervision visits during a time period divided by the total number of facilities. | [2] as indicator 10.2 |
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Interagency Supply Chain Group Harmonization of Key Performance Indicators (March 2015)
http://lifesavingcommodities.org/wp-content/uploads/2016/04/KPI-brochurefinal-Jan2016.pdf- UN Commission on Life-saving Commodities Recommended Indicators to Address In-Country Supply Chain Barriers (May 2014)
http://www.lifesavingcommodities.org/wp-content/uploads/2015/02/IndicatorsSCBarriersrev1.pdf - Gavi Alliance DISC Indicators (2015)
https://www.technet-21.org/iscstrengthening/index.php/en/resources/indicator-reference-sheets - APICS SCOR Metrics (version 12.0)
http://www.apics.org/docs/default-source/scor-p-toolkits/apics-scc-scor-quick-reference-guide.pdf and
http://www.apics.org/apics-for-business/benchmarking/scormark-process/scor-metrics
(SCOR is the Supply Chain Operations Reference Model and it contains over 250 metrics. Level 1 metrics are for the overall health of the supply chain. These metrics are also known as key performance indicators, KPIs.)
Laboratory Sample Supply Chain KPIs
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