This meeting focused on continuing the conversation from previous meetings that have dug deeper into the working model which was first introduced in the March community meeting. The June community meeting focus was on missed appointment reminders and we were joined by team members from the CIDRZ - Zambia, AMPATH - Kenya, and the Rwanda Biomedical Center to speak about their approaches for this touchpoint interaction.
These three presentations shared on the following:
- Santiana Munezero from the Rwanda Biomedical Center shared their appointment management strategy. This team utilizes an EMR system structure through OpenMRS to maintain patient information from registration through follow-ups and retention practices. The appointment management for HIV patients includes a model for scheduling and the process following a missed appointment: 1) Identification, 2) contact tracing, and 3) updating records. A few challenges were also noted; the appointment module is not ideal in meeting requirements for HIV appointments, only paper tools are used by providers for A.R.T. pickup, and local servers at facilities have not been easy to use.
- Evelyn Too from AMPATH - Kenya shared they have found that clients miss appointments due to forgetting the appointment, self-transferring, transit-related challenges, and a busy work schedule. There are also times where a patient is deceased and it is not noted in their management system. There are plans to automate......
- Jacob Mutale and Komba Sikombe from CIDRZ - Zambia presented on...
Following these presentations was a Q&A to dive deeper into programs shared by the speakers. We have posted the slides and recording of this meeting to this wiki page.
Don't forget to attend our upcoming DUC Debrief on June 15 from 9 to 10 a.m. (EDT). This meeting has been moved by one week for this month. This debrief will be an informal, open conversation with team members from EGPAF as follow-up to the pre-appointment support presentation at this month's community meeting. An invite will be sent your way to join in on the discussion!