Why its important to provide end-user support?
A help desk reduces downtime for IT services and functions to make systems available for maximum time. It is specially focused on end-user functionality, and, thus, is responsible for quick resolution of immediate needs, incidents and technical issues of end-users. An efficient help desk is an indispensable part of any IT organization and primarily aims to provide first contact resolution as swiftly and efficiently as possible. The benefits of an optimized help desk are; customer satisfaction, improvement of product quality, improvement of productivity, cost savings.
How to create a help desk
Resources and Templates